Help Center
We're here to help. Find answers or reach out to us directly.
Postal address
Printo Pakistan Pvt. Ltd.
Office 5, Block B, DHA Phase 6,
Lahore, Pakistan 54000
FAQs
My Orders
Browse our products, customise your design, choose quantity and paper options, then proceed to checkout. You can pay online via card, bank transfer, or JazzCash/EasyPaisa.
Yes! After uploading your design you will receive a digital proof for approval before we go to print.
You can order online 24/7. For bulk or corporate orders you can also call or email us and our team will assist you.
Prices may change due to raw material costs or promotions ending. Contact us if you have a quote you want to match.
Please contact our support team with your order number and token — we will apply it manually for you.
Yes, you can place as many orders as needed. Bulk discounts apply automatically at checkout.
Yes — use the multi-file upload option on the product page or email your files to care@printo.pk with your order number.
Log in to My Account → Orders → Re-order. You can upload a new design file during the re-order process.
Designing My Product
On the product page click "Upload Design", choose your file (PDF, AI, PSD, PNG, JPG) and proceed.
Files must be under 50 MB. Compress or reduce resolution before uploading. Use PDF for best results.
Our design tool supports curved text for stamp products. Use the "Arc" text option in the editor.
We're adding templates regularly. You can also use our free design tool or upload your own file.
Your proof appears in My Account → Orders. You'll also receive it by email. Click "Approve" to proceed.
We accept PDF, AI, EPS, PSD, PNG, and JPG. PDF with embedded fonts and 300 DPI resolution is recommended.
The template boundary is square — the rounded corners are applied during cutting. Your preview will reflect this.
Delivery and Shipment
Go to My Account → Orders and click "Track Order", or use the Track Order link in the header with your order ID.
Standard delivery is 3–5 business days. Same-day and next-day options are available for select cities.
Contact us immediately at care@printo.pk or call the helpdesk. We will investigate and update you within 24 hours.
Shipping costs are shown at checkout based on your location and order weight. Orders above Rs 999 ship free.
Address changes are possible only before the order goes into production. Contact us immediately.
Yes — Same Day Delivery is available in Karachi, Lahore, and Islamabad for orders placed before 11 AM.
For multiple delivery addresses, place separate orders or contact our corporate team for a custom arrangement.
Payments and Refunds
We accept Visa, Mastercard, JazzCash, EasyPaisa, bank transfer (IBFT), and cash on delivery for select areas.
Orders cancelled before production starts are refunded in full. After production begins, a 25% fee applies.
Corporate accounts can apply for credit terms. Contact our business team at corporate@printo.pk.
If payment was deducted but no order confirmation received, email care@printo.pk with your transaction reference.
Refunds are processed within 5–7 business days to your original payment method after the cancellation is approved.